Review of your Business Telecom Systems
Is your current business telecom system really supporting your business goals? How are you assessing whether it really meets your needs? A simple review of your telecom system and services will give you practical and supportive advice on which phone system is best suited to the needs of your operation. The review would also include analyzing whether you should replace your traditional phone equipment and make the transition to an IP system.
An increasing trend with companies that are moving office is to convert to a VoIP system. A case study done by NBC Solutions focused on how their client, Lee Dermatology, talks through how they solved their telecom issues. They had been having problems with their existing phone systems as well as their previous voice and data provider. Specifically, making even simple changes to their phone system was both costly and time consuming and they found it difficult to centrally manage or receive calls from a single office.
NBC Solutions recommended a Shoretel IP Phone System which enables Lee Dermatology to handle a large volume of inbound calls more easily, and transfer calls easily between multiple offices. And because the company serves clients of multiple languages, callers are now able to select what language they prefer, and are routed to the next available employee who speaks that language.
A VoIP system can mean increased productivity and functionality, and an office move is the ideal time to undertake a thorough review of your phone system. Installing a new phone system is far easier before an office move when it's more cost effective and quicker to install the phone cabling.
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